FAQ

Our goal is to provide clear, helpful information to make your relocation experience as smooth and stress-free as possible.

  • Truevana provides comprehensive relocation solutions specifically designed for military personnel, offering streamlined support for every aspect of a Permanent Change of Station (PCS). Our mission is to make the moving process easier, from transporting household goods to finding housing, all tailored to the unique needs of service members and their families. With a focus on reducing the stress and challenges of military relocations, Truevana, founded and operated by veterans, provides practical, personalized assistance and resources to ensure a smoother transition for every military family.

  • Truevana simplifies your PCS by offering comprehensive relocation assistance, including moving household goods, finding housing, and providing resources for a smooth transition to your new station.

  • Truevana offers a range of support to military personnel including assistance with buying and selling homes, lending and refinancing options, finding short or long-term rentals, shipping household goods and vehicles, as well as property management services for homeowners.

  • There is no cost to work with a Truevana concierge. Clients are only responsible for the costs of the specific services they opt to use. For instance, a Truevana concierge can connect you with local rental options at no charge saving you time and money. Should you choose a rental and sign a lease, you would be responsible for the subsequent rental payments.

  • We carefully select partners who are experienced, reputable, and have a proven track record of serving military families effectively. Additionally, we continually monitor and review the performance of our providers to ensure they meet our high standards for customer service, professionalism, and reliability. This ongoing evaluation process allows us to maintain a network of top-quality providers dedicated to making your PCS experience as smooth and stress-free as possible.

  • Our concierges help you explore housing options, whether you're looking to buy, sell, or rent. We connect you with trusted real estate professionals, offer access to up-to-date listings, and provide exclusive discounts. Our aim is to simplify the process, making it easier for you to find a home that aligns with your preferences and budget.

  • To access Truevana's services, simply complete the Get Started form.

  • Truevana's services are available not only to active-duty military members but also to dependents, veterans and reservists. We are committed to supporting all members of the military community, regardless of their current service status.

  • Yes, Truevana can assist with special considerations, including moves involving family members with special needs. We understand the unique challenges these situations may present and are committed to providing tailored support to ensure a smooth and accommodating relocation process for every family member.

  • If you encounter issues or have questions during your move, please contact Truevana for assistance. You can reach out to us via phone at 206-222-8783 or email at hello@truevana.com. Our team is ready to provide the necessary support and solutions to address any challenges you may face during your relocation.